Texas Health Resources Financial Assistance (Charity Care): Complete 2025 Guide
Comprehensive guide to Texas Health Resources Financial Assistance Program (all 29+ locations), including eligibility requirements, income limits, required documents, and step-by-step application instructions for free or discounted hospital care.
Quick Facts
Financial Assistance
Generally available up to 250% Federal Poverty Level
Sliding Scale Available
Above 250% FPL based on income & bills
29+ Hospitals
Across 18 North Texas counties
800-890-6034
Customer Service
Covered Texas Health Hospital Locations
This financial assistance program applies to all Texas Health Resources hospitals across North Texas, including:
Note: All Texas Health Resources hospitals follow the same financial assistance policy. The system serves over 7 million residents across 18 North Texas counties including Dallas, Tarrant, Collin, and Denton.
Eligibility & Income Limits (2025 Federal Poverty Level)
| Income Level | Family of 1 | Family of 2 | Family of 3 | Family of 4 | Discount |
|---|---|---|---|---|---|
| 250% FPL or below | Up to $39,125 | Up to $52,875 | Up to $66,625 | Up to $80,375 | 100% Free* |
| Above 250% FPL | Above $39,125 | Above $52,875 | Above $66,625 | Above $80,375 | Sliding Scale** |
2025 Federal Poverty Level guidelines. Add $5,500 for each additional family member.
Important Notes:
- • *Some Texas Health facilities may use 200% FPL threshold - contact your specific hospital
- • **Sliding scale assistance considers income, family size, and balance of Texas Health bills
- • Financial assistance applies to emergency and medically necessary services
- • In some cases, you may receive automatic assistance without applying
Required Documents Checklist
Income Verification (Required)
- Recent pay stubs (last 2-3 months) OR
- Most recent W-2 forms OR
- Prior year tax return (all pages)
- Unemployment/disability benefits statement (if applicable)
Asset Documentation
- Bank statements (all accounts)
- Investment account statements (if applicable)
Identification & Household
- Photo ID (driver's license or state ID)
- Social Security information
- Proof of household size (birth certificates, tax forms)
Tip: Applying online is the fastest method. Have all documents ready before starting your application.
How to Apply (Step-by-Step)
Check Your Eligibility
Review the income table above. If your income is at or below 250% FPL, you may qualify for financial assistance. Higher incomes may still qualify for sliding scale assistance.
5 minutes
Gather Documents
Collect all required documents from the checklist. Having everything ready speeds up approval.
15 minutes
Choose Application Method
Online (fastest), by phone, in person at any Texas Health hospital, or at the Arlington office.
2 minutes
Complete Application
Fill out all sections completely. Include all household members and all income sources. Sign and date.
20 minutes
Submit Your Application
Submit online, in person, by mail, or over the phone with all supporting documents.
5 minutes
Follow Up
Call Customer Service to check status. Be ready to provide additional documents if requested.
Ongoing
Good News: You can ask for help with your bill at any time during your hospital stay or billing process. In some cases, Texas Health may automatically apply assistance without requiring an application.
Processing Times & Next Steps
What to Expect
- Application Review:Texas Health reviews income, assets, and other resources
- Processing Time:Varies based on completeness of application
- Decision Notice:You'll receive notification of approval or denial
Check Your Status
Call: 800-890-6034
Customer Service Department
Have ready: Account number, patient name, date of birth
If You Don't Qualify or Need More Help
- • Ask about sliding scale discounts for income above 200% FPL
- • Request information about payment plans
- • Inquire about prompt pay discounts
- • Consider professional bill negotiation services if needed
Need Professional Help? If your application is denied or you're facing complex medical bills,CareRoute's Bill Defense service provides expert negotiation - you only pay if we save you money.
Tips for Success
✓ Apply Early
Don't wait until bills go to collections. Apply as soon as you receive care or your first bill.
✓ Complete All Sections
Incomplete applications delay processing. Fill out everything, even if you think it doesn't apply.
✓ Include All Income
List every income source for all household members to ensure accurate evaluation.
✓ Online is Fastest
The online application is the quickest and most convenient method for Texas Health.
✓ Keep Copies
Make copies of all documents before submitting. Keep records of all communications.
Contacts & Official Links
Customer Service
Mon-Fri, Business Hours
General Information
In-Person Application
Official Resources
Frequently Asked Questions
Who qualifies for Texas Health Resources financial assistance?
Can I apply for financial assistance after receiving my bill?
Which Texas Health hospitals does this apply to?
What if I don't have all the required documents?
How is the sliding scale discount calculated?
Next Steps
Related Resources:
Disclaimer: This information is provided for educational purposes only and is not legal advice. Eligibility requirements and processes may change. Always confirm current policies directly with Texas Health Resources.CareRoute is not affiliated with Texas Health Resources or THR.